Questions & Answers...

Here are answers to some of the most commonly asked questions about semi-permanent makeup. Please scroll down the page to review the various questions. If you have a question that is not listed, contact us and we’ll be glad to answer it for you.


What’s your refund policy?

Classes are intangible. Therefore any and all payments and deposits paid towards any scheduled class(es) are non-refundable. If for some reason you need to cancel a scheduled class, any and all payments and deposits will gladly be transferred to another scheduled class. Any student requesting to reschedule a class, will incur the rescheduling fee of $150.00

After my class, where do I buy products to replenish my kit?

Lux Lash & Brow Co. sells lash, brow and permanent cosmetic supplies and tools. We sell a variety of pigment colors, tools, blades, lash extensions, brow extensions and more.

We only sell our products to our certified students.


Do offer ongoing customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions daily from 10:00 am until 9:00 pm via our Google Voice/Text number @ (210) 960-5274 (LASH).

Who is a candidate for Microblading?

Unfortunately, everyone is not a good candidate for the microblading technique. There are several underlying medical conditions that will prevent a successful implantation of the pigment. To discuss your medical history to determine if you are a good candidate, it is advised that all candidates visit their technician for a complimentary consultation prior to booking an appointment.

Why is a touch-up required for Microblading?

Like all other permanent cosmetics procedures, Microblading also requires a touch up visits for long lasting results. The touch up period is usually within 3-4 weeks depending on the aftercare procedure and how quickly the clients skin heals. In all procedure, you will lose up to 50% of the boldness of the color during the healing process. The touch-up is included in the original price.

What is the healing process for Microblading?

Everyone heals differently. The healing time usually takes from 7 to 10 days depending on your age, aftercare and routine. You may feel itchy, redness and mild swelling after the procedure. You can immediately return to your daily routine or work. Your technician will give you after care instructions that you must follow to ensure the best results.

How long will Microblading it last?

Microblading is a semi-permanent and will eventually fade. Moreover, each skin type will hold pigment differently. The final results cannot be guaranteed. Your technicians will work hard to provide you with the results that you have dreamed about. After evaluating your skin, we will recommend the best shape and pigment color for your face.

We will also provide you with a touch up visit to ensure long lasting results and satisfaction with the service. The maximum length of this procedure is up to 2 years.

Is the Microblading procedure painful and safe?

We are here to offer you the safest services that produce results with minimal pain and discomfort. We realize that everyone’s ability for bearing pain is different, so we apply a numbing solution to make you feel easy and relaxed. We will walk with you through every step and will do everything within our reach to make your experience a good one. By using a manual hand tool your technician will place a pattern of fine lines that mimic one’s own eyebrow hair while implanting pigments simultaneously. The results of this procedure will give you a fuller, thicker and natural looking brow by utilizing a technique which replicates exact brow-like hairs. We know that the idea of Microblading may cause stress, nervousness or anxiety among people, but you, as our valued customer, will receive the highest attention to customer service insuring your experience is a good one. Our top priority is to make the process as painless as possible.

Our technicians are trained and certified in providing OSHA Blood Pathogen safety regulations. We only use sterilized and disposable tools.

OSHA Bloodborne Pathogen training provides safety precautions to protect against the health hazards around exposure to blood and other potentially infectious materials (OPIM). Example health hazards include but are not limited to Hepatitis B, Hepatitis C, HIV, Malaria, Brucellosis, Syphilis, West Nile Virus, etc.